FAQs
How can I contact FightMonk?
You can email us at Swiftshippedgoods@gmail.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes, we are proud to offer international shipping! Swift Shipped Goods delivers to customers worldwide, so you can enjoy our high-quality home appliances and gadgets no matter where you live.
Where do you ship from?
All orders from Swift Shipped Goods are shipped directly from our warehouse in Hong Kong. This central location allows us to efficiently serve customers worldwide with fast and reliable delivery.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
At Swift Shipped Goods, we accept a variety of secure and convenient payment options to make your shopping experience seamless. We currently accept:
- All major credit cards, including VISA, Mastercard, and American Express (AMEX)
- PayPal, for quick and secure online payments
Rest assured, your payment information is processed with the highest level of security to protect your privacy and ensure a smooth transaction.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2 to 4 weeks to arrive. We work diligently to process and ship your order as quickly as possible. Delivery times may vary depending on your location and the selected shipping method.
What if I don't receive my order?
If you do not receive your order within 30 days after it has been shipped, you are eligible for a full refund. Please contact our customer support team at [insert contact information] to initiate the refund process.
We are committed to ensuring your satisfaction and will work to resolve any issues promptly.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
To return an item, please contact us at swiftshippedgoods@gmail.com. Our customer support team will guide you through the return process and provide the necessary instructions.
Please ensure the item is in its original condition and packaging to qualify for a return, in accordance with our return policy.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.